Services

Post-Sales Tech Support
- Onsite and Offsite

Post-Sales Tech Support – Onsite and Offsite

We pride ourselves on the fact that we understand the nuances of Audio- Visual Solutions, in the context of the needs and business of our clients. Not only do we consistently deliver top-quality products and solutions, but we also provide post-sales tech support – onsite and offsite. It is our job to ensure that our clients are able to support their customers and deliver on the promises made to them. Our experts put together a customized post-sales tech support solution for the end users – onsite and offsite. This ensures that our client is able to deliver seamless and professional service to their customers, raising customer experience and satisfaction with their brand.

The Support We Offer

Warranty Program

A customized warranty program such that our clients remain confident while serving their customers. Our experts ensure that clients understand warranty periods, and support and risk costs, such that they make decisions most beneficial to them. Once our clients make a decision, our experts put together the best 'program'.

Our service technicians are highly experienced and qualified to manage every aspect of the AV products installed at client organizations, including all major audio visual hardware. Their job is to ensure that the AV solutions become and remain a competitive advantage. Our extended warranty program provides advance replacement as part of the overall tech support.

Skilled Call Centre

Our client's customers would receive swift, accurate, and timely answers to any technical or support-related queries through our highly competent call centre services. We ensure that all issues are recorded, tracked, and resolved to the satisfaction of our clients'. Our call centre service enables the service team of our clients to focus on core business such as new projects and other high-value assignments. Our call centre staff is thoroughly trained not just in technical support but also in customer service mannerisms. In the rare event that they are unable to support an issue, our skilled service engineers will swiftly manage troubleshooting and resolution of the issue.

Disposal of Assets

When AV Assets have fulfilled their purpose and run the duration of their 'life', disposing them off can be a major hassle for companies. We provide our clients with a range of options for disposition. We handle the e-cycling or destruction of such equipment/units in an environment-friendly manner, adhering to all the regulatory standards and compliances. We also help clients gain the highest value for equipment that may have an aftermarket value.

We Are the Go-To AV Company

It’s simple – we provide best-in-class post-sales technical support that our clients need at any time and anywhere. We have a wide range of technical services and a large pool of highly skilled and knowledgeable service engineers. Our Service Level Agreement (SLA) is consistently met simply because of our commitment to our clients and the success of their businesses. We also do pre-emptive visits to ensure that both hardware and software are working optimally, in addition to the periodic checks for onsite control and maintenance. Our clients have remote access as well to our tech support team, who have undergone stringent training and are backed by years of pertinent experience.

We afford peace of mind, hassle-free service, and post-sales tech support that enables our clients to focus on expanding and growing their core business. Connect with us to help us understand how our superior post-sales tech support can prove beneficial for your business.