Services

Managed Services

Managed Services

Our team of managed services experts are focused on alleviating effort and stress for our clients from the AV systems operation perspective. This includes, but is not limited to, daily facilities management, supporting video conferences and events, and ensuring that our clients receive the highest ROI from their investment in our systems. Our clients are from every industry and sector and are spread across the world, and they trust us with ensuring that their AV systems are always working seamlessly and ready to manage their business activities. We consistently deliver on our customized service-level agreements through an ‘army’ of trained experts, who work at high levels of flexibility, agility, and speed. Our managed services are available for both the implementation of our new AV Solutions and for managing and running the existing systems at client sites. Given our experience and skills, we are quick to customize our approach to the exact requirements of our customers.

What do Managed Services Mean for Us?

Our managed services provide turnkey solutions in a data-driven, user-centric, and proactive manner. They cover all the functions and end-user support for all AV systems/solutions. We understand the importance of focusing on the users – the aim of our AV systems and services is to help our clients run their operations smoothly, while also making quick and informed decisions. With our approach of understanding users first, our clients experience better usage of technology, enhanced productivity, and users who are able to effortlessly use our solutions, systems, and designs. This results in elevated efficiency, lesser downtime, and seamless operation – to high levels of client satisfaction!

Keeping our clients happy, in turn, results in easier adoption of our technologies, designs, and managed services. They trust us for our technology, speedy resolution of incidents, top-line customer service, training and support, and managed services. They also rely on us for enhanced usage, a significant reduction in downtime.

Our Managed Services

Enabling Users to Self-Help

While we ensure that every design and system runs smoothly, we also provide highly efficient tools to help users diagnose, troubleshoot, and rectify common issues, in the event of an unforeseen snag. Our help videos, lucid reference guides, and in-depth training prove to be the first line of support for issues that are non-critical in nature. These usually help resolve the issues, but in the event that users are unable to find a suitable solution, our experts are always at hand to help.

Remote Support

We have invested heavily in specialized tools and systems to monitor, manage, and support within a multi-client environment. This enables us to detect and proactively fix issues remotely, ensuring that these issues do not affect client operations. Our offsite helpdesk experts are equipped to help users fix problems if remote management of issues is not possible.

Onsite Support

We can set up a helpdesk for support at the client site, or send trained personnel when physical assistance is required. Either way, the focus is on speedy and hassle-free tech support, to ensure seamless operations for the client.

Increase in Staff Numbers

Given our large team of experts, with varied skillsets and knowledge bases, we as a managed services provider can help augment your workforce. We do so by placing full or part-time personnel, who can either be onsite or work remotely and dedicatedly for a particular client. This works well for peak periods or technology switches or other organizational changes. This part of the managed services enables flexibility and agility for our clients with lesser investment than full-time staff and within a fixed budget. We have clients with all types of company sizes and have consistently supported them by deploying and managing their AV systems and infrastructure.

Exemplary Managed Services

We have tailored our Managed Services to suit the needs and budget of our clients, including helpdesk and other support in the package. We also customize AV solutions as required, and care for them over their complete lifecycle. It is our job to increase utilization and ensure that there is minimal effort required by the client team to maintain. Do contact us to help us support you in achieving the best ROI on your investment through end-to-end managed services and support for your systems and users.